FAQ

FREQUENTLY ASKED QUESTIONS

FAQs

  • Do I need to set up an account to place an order?

    Yes. You can browse through the collection without creating an account and select merchandise you like. But, to be able to buy, you need to set up an account which is a fairly easy process.

  • Do you ship internationally?

    Yes, we do ship internationally to over a 230 countries via our reputed courier agents.

  • What payment methods does ash amaira accept?

    We accept payments via CC Avenue. For orders within India, we also offer Cash on Delivery. Bank transfers are accepted upon special request.

    If you are not able to make a payment via the above listed methods, please send us an e-mail at online@ashamaira.com and we will send you options to pay

  • How much duties and taxes will I have to pay?

    For Indian Customers.
    Product prices displayed are inclusive of all taxes and duties.

    For International Customers.
    Product Prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival.

  • Is it safe to use my credit card online?

    At Ash Amaira, your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system. Additionally, for your safety and protection, we will confirm that the billing address you provide matches the address on file with your credit card company.

  • What packaging will my order be shipped in?

    Your order will be delivered to you in our signature Ash Amaira boxes, which not only look fabulous, but make the perfect storage solution.

  • How will I know you have received my order and when will the payment be deducted?

    After placing an order, you will be sent an email confirming that it has been received. Your payment card will be debited for your order on the day we send you the formal order confirmation. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge your credit card for the value of the items in stock

  • How long will it take for my order to get delivered?

    Orders within India are shipped through multiple partners like FedEx, Delhivery, EcomExpress, Aramex, DTDC, BlueDart, etc. All orders are delivered within 3-4 working days after dispatch.

    International orders are shipped via fedex or DHL. Shipping charges and transit time will vary, depending on the location. All transit times are Monday to Saturday. International delivery cannot be guaranteed within a time frame due to customs.

    Please note that estimated delivery times are to be used as a guide only and commence from the date of dispatch.

  • Is my package insured?

    All items are insured against theft and accidental damage whilst in transit from us to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

    If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

  • Do I need to sign for my order at the time of delivery ?

    Due to the high value of the goods that we sell, we require proof of delivery for all orders. This means we are unable to authorise packages to be delivered without a signature.

  • Can I change my shipping address after my order has been dispatched?

    We are unfortunately unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.

  • Can I exchange the products I buy online at an ash amaira store?

    Products bought at the online stores can only be exchanged or returned by contacting us at customer@ashamaira.com or by sending a whatsapp message to our customer care no +919811806010.