PAYMENTS

  1. Domestic and International Credit Cards - Issued by banks and institutions that are part of the Visa, MasterCard, Diners Club, Rupay and American Express Network.

  2. Visa & Master Debit Cards - A full list is available at the time of Check Out and prior to making payments for purchases.

  3. Prepaid Instruments and Payment Wallets - A full list is available at the time of Check Out and prior to making payments for purchases.

  4. Net Banking Payments from Select Banks in India  A full list is available at the time of Check Out and prior to making payments for purchases.

  5. Cash on Delivery at the time of the delivery of the product. However this mode of payment is only available for purchases within India.

Notes :

VISA & MASTERCARD PROCEDURE - You will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (Usually On The Reverse Of The Card).

American Express Cards - You will be required to give your 15 digit card number, card expiry date and 4 digit code (Usually appears on the front of the card).

SHIPPING

Domestic Orders: Free shipping on all orders.
International Orders: Free shipping on orders.

Notes :

Delivery - Takes 7-10 working days depending on the location. Shipment time of the order starts from the day of receipt of the payment against it.

Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your goods reach you.

QUALITY

Leather: Reproduction of colors is as accurate as possible, although please note, colors available at the stores may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.

FabricSome products have Printing on fabric on which slight variation might occur in different parts or patches. This is a general property of the fabric which cannot be controlled.

Hardware ColorSome of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

Defects and ScratchesAll Ash Amaira products are hand crafted, hence no two products are identical in their absolute measurements. There might be a slight change, but minimal to the eye which therefore would not change the essence of the design.

Scratches and MarksScratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal.

Ash Amaira Retail Pvt. Ltd. (India) is the absolute and rightful owner of the Ash Amaira brand. It's a registered trademark owned by Ash Amaira Retail Pvt. Ltd.

RETURNS & EXCHANGES

Ash Amaira Retail Pvt. Ltd. acknowledges return of products only limited to direct sale between the consumer and our online store.

We are not responsible directly for products bought through 3rd party vendors. Therefore we request you to please attach the invoice of the purchase in your email for any returns.

Any product that has been hampered or damaged while transportation MUST be notified by email at customer@ashamaira.com within 48 hours of the product being delivered and should be returned to our warehouse within a strict time period of one week, else Ash Amaira will not be liable to accept the merchandise.